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Categories Browse Directory   Business Solutions     Customer Service       Customer Self-service/ e-Self Help Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 9 of 9 Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist     (WEBINAR) July 01, 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.   VIEW ABSTRACT | GO TO WEBINAR TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software     (VENDOR WHITE PAPER) September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM     (VENDOR WHITE PAPER) March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.   GO TO VENDOR WHITE PAPER Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR Three Improvements You Can Make Right Now to Enhance Your Customers' Experience by Cisco Systems, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) This document explains the three steps you can take to help ensure a positive Web experience for your customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc.     (WEBINAR) February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.   VIEW ABSTRACT | GO TO WEBINAR Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc.     (VENDOR WHITE PAPER) September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation     (VENDOR WHITE PAPER) November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER HelpConnection.NET Solution Trial Version .NET Help Desk by Expinion.net     (DEMO) October 2007 - (Free Research) We're sure that you'll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!   VIEW ABSTRACT | GO TO DEMO 1 - 9 of 9

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