Search by: Keyword Company Name Title   Search within results

The following are results within the Help Desk and Call Management category. (Save this search)

Get Listed in Our Directory

Categories Browse Directory   Business Solutions     Customer Service       Help Desk and Call Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price   Featured Sponsors Sponsored link   Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. Executives at First American realized that the more... > Discover More Offerings from TechExcel, Inc.  Research 1 - 25 of 41 | Next Page Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions     (VENDOR WHITE PAPER) May 01, 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Taking the Guesswork out of ITIL by Netuitive, Inc.     (VENDOR WHITE PAPER) May 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this Company)     (VENDOR WHITE PAPER) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc. (E-mail this Company)     (VENDOR WHITE PAPER) August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Top 10 Log Management: A Guide to Evaluating and Selecting a Log Management Solution by ArcSight, Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Compiled directly from the experiences of ArcSight customers, this list of evaluation best practices should assist organizations in making the right choice for their log management needs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by VMware, Inc     (VENDOR WHITE PAPER) August 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER On Demand Remote Desktop Support Trial by NTR Global     (DEMO) August 2008 - (Free Research) Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.   VIEW ABSTRACT | GO TO DEMO IT Benefits of an Integrated Solution by FrontRange Solutions Inc     (WEBINAR) July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.   VIEW ABSTRACT | GO TO WEBINAR Automating and Optimizing Service Desk Performance by Kaseya     (VENDOR WHITE PAPER) April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Many Faces of Single Sign On by Quest Software, Inc     (VENDOR WHITE PAPER) May 2008 - (Free Research) Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this Company)     (DEMO) September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit.   VIEW ABSTRACT | GO TO DEMO IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Remote Support and Services by Citrix Online-GotoAssist     (CASE STUDY) July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.   VIEW ABSTRACT | GO TO CASE STUDY Thirty-One Best Practices for the Service Desk by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) May 2008 - (Free Research) This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Home Agents by Avaya, Inc     (VENDOR WHITE PAPER) June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Numara® FootPrints 8: Service Management that Serves the Business by Numara Software     (WEBINAR) March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.   VIEW ABSTRACT | GO TO WEBINAR Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software     (WEBINAR) March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.   VIEW ABSTRACT | GO TO WEBINAR Case Study: Children’s Memorial Hospital by ABS Associates Inc.     (CASE STUDY) July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.   VIEW ABSTRACT | GO TO CASE STUDY Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC     (VENDOR WHITE PAPER) July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC     (VENDOR WHITE PAPER) July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote…   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 41 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.