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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 196 | Next Page The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software     (VENDOR WHITE PAPER) July 01, 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Shenzhen Telecom by Pitney Bowes Group 1 Software     (CASE STUDY) July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.   VIEW ABSTRACT | GO TO CASE STUDY Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software     (ANALYST REPORT) June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).   VIEW ABSTRACT | GO TO ANALYST REPORT Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software     (VIDEOCAST) June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.   VIEW ABSTRACT | GO TO Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software     (WEBINAR) May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.   VIEW ABSTRACT | GO TO WEBINAR The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.     (VENDOR WHITE PAPER) May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions     (VENDOR WHITE PAPER) May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Product Management - Product Usability & Its Impact on Revenue by ZIGZAG Marketing, Inc.     (VENDOR WHITE PAPER) July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by Marketbridge     (VENDOR WHITE PAPER) March 2008 - (Free Research) The goal of Relationship Marketing (RM) is to develop and maintain a base of committed customers who generate profit for the organization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Accelerate Time to Market of AJAX and Flash-based Applications by Keynote Systems     (WEBINAR) February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.   VIEW ABSTRACT | GO TO WEBINAR Meeting Tomorrow's Internet Performance Requirements by Keynote Systems     (VENDOR WHITE PAPER) February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Power of Disk-based Backup with Symantec Backup Exec by ExaGrid Systems, Inc.     (VENDOR WHITE PAPER) April 2008 - (Free Research) Many leading organizations have benefited from using Symantec Backup Exec along with the ExaGrid system for cost-effective disk-based backup with data de-duplication. Four such companies are profiled here.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ExaGrid Customer Success with CA ARCserv by ExaGrid Systems, Inc.     (VENDOR WHITE PAPER) April 2008 - (Free Research) This white paper highlights 3 different case studies of organizations in different industries, and how they all benefited and improved their backup operations by utilizing the same solutions. Read this white paper to learn how and the solutions they used.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Prerecorded Webinar: Modernizing System i and AS/400 Applications by CodeGear.     (WEBINAR) June 2008 - (Free Research) Tune in for a demonstration on how to modernize System i and AS/400 applications by creating interactive web and Windows front ends using Delphi/400 and Delphi/400 for PHP.   VIEW ABSTRACT | GO TO WEBINAR Take Your Customer Service to the Next Level: Are you providing your customers with a satisfying experience that will keep them coming back? by Cisco Systems, Inc     (VENDOR WHITE PAPER) March 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc     (PODCAST) March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.   VIEW ABSTRACT | GO TO PODCAST Faster Turnaround for Customer Enquiries by Cisco Systems, Inc     (VENDOR WHITE PAPER) March 2008 - (Free Research) Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Streamlining Operations by Integrating Front- And Back-Office Functions by Cisco Systems, Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) A computer networking system combined with front- and back-office business software applications can help you fill the integration bill.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Save Paper and Expenses by Going Mobile by Cisco Systems, Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) Paper is a large expense that small and medium-sized businesses (SMBs) can easily cut and by going paperless, SMBs can also reduce toner, ink, electricity, and other related costs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc     (CASE STUDY) February 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number.   VIEW ABSTRACT | GO TO CASE STUDY Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) There are only so many hours in the day, do you really want your employees spending valuable time managing your business's information technology (IT) system?   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc     (WEBINAR) February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.   VIEW ABSTRACT | GO TO WEBINAR Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc     (WEBINAR) February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.   VIEW ABSTRACT | GO TO WEBINAR Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc     (VENDOR WHITE PAPER) February 2008 - (Free Research) Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 196 | Next Page

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