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Categories Browse Directory   Business Solutions     Customer Service       Problem Ticket Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 7 of 7 Taking the Guesswork out of ITIL by Netuitive, Inc.     (VENDOR WHITE PAPER) May 01, 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ITIL Now - A Stepped Approach by Numara Software     (WEBINAR) April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.   VIEW ABSTRACT | GO TO WEBINAR Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR Steps for Implementing Comprehensive Support Management by EnterpriseWizard Inc.     (WEBINAR) July 2008 - (Free Research) This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.   VIEW ABSTRACT | GO TO WEBINAR Is IT Infrastructure Library (ITIL) Right for the Medium Enterprises? by KACE     (VENDOR WHITE PAPER) February 2008 - (Free Research) Is ITIL right for the mid-market? This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic “force multiplier” that the mid-market needs to compete effectively against larger competitors.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company     (VENDOR WHITE PAPER) April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this Company)     (CASE STUDY) April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.   VIEW ABSTRACT | GO TO CASE STUDY 1 - 7 of 7

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