Search by: Keyword Company Name Title   Search within results

The following are results within the Service Organization Management category. (Save this search)

Get Listed in Our Directory

Categories Browse Directory   Business Solutions     Customer Service       Service Organization Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 20 of 20 Meeting Tomorrow's Internet Performance Requirements by Keynote Systems     (VENDOR WHITE PAPER) February 25, 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER SOA and BPM - Practical Approaches to Effective Implementation by Cognizant Technology Solutions.     (WEBINAR) November 01, 2008 - (Free Research) This webcast describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.   VIEW ABSTRACT | GO TO WEBINAR Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.   VIEW ABSTRACT | GO TO WEBINAR Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?   VIEW ABSTRACT | GO TO WEBINAR Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this Company)     (VENDOR WHITE PAPER) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc. (E-mail this Company)     (VENDOR WHITE PAPER) August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this Company)     (ANALYST REPORT) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.   VIEW ABSTRACT | GO TO ANALYST REPORT Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems     (VENDOR WHITE PAPER) February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower.     (VENDOR WHITE PAPER) February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Contact Center Consolidation by CosmoCom Inc     (WEBINAR) July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.   VIEW ABSTRACT | GO TO WEBINAR Getting Creative: Driving Performance through SAP-based Solutions by Accenture.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Accenture helps organizations find creative ways to use enterprise software applications to become high performers and outpace the competition.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Using Web-based Support Tools to Improve Customer Service by CRMindustry.com (E-mail this Company)     (VENDOR WHITE PAPER) June 2007 - (Free Research) The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com (E-mail this Company)     (VENDOR WHITE PAPER) March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Role of Web-Based Self-Service in the Support Organization by CRMindustry.com (E-mail this Company)     (ARTICLE) October 2005 - (Free Research) Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. It’s not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.   VIEW ABSTRACT | GO TO ARTICLE 2005 Trends & Directions in Web-Based Support by CRMindustry.com (E-mail this Company)     (VENDOR WHITE PAPER) June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 2005 Service and Support Metrics Survey by CRMindustry.com (E-mail this Company)     (ANALYST REPORT) March 2005 - (Free Research) Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success.   VIEW ABSTRACT | GO TO ANALYST REPORT Improving IT Service Support through ITIL by Hewlett-Packard Company     (VENDOR WHITE PAPER) December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America, Inc.     (VENDOR WHITE PAPER) August 2008 - (Free Research) Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this Company)     (CASE STUDY) April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.   VIEW ABSTRACT | GO TO CASE STUDY 1 - 20 of 20

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.