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Categories Browse Directory   Business Solutions     Customer Service       On-line Customer Support Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 34 | Next Page Shenzhen Telecom by Pitney Bowes Group 1 Software     (CASE STUDY) July 01, 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.   VIEW ABSTRACT | GO TO CASE STUDY Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc     (ARTICLE) February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.   VIEW ABSTRACT | GO TO ARTICLE FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.     (VENDOR WHITE PAPER) March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc.     (VENDOR WHITE PAPER) March 2008 - (Free Research) This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?   VIEW ABSTRACT | GO TO WEBINAR Best Practices for Producing On Demand Video for the Web by Akamai Technologies.     (VENDOR WHITE PAPER) March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Boosting Online Commerce Profitability by Akamai Technologies.     (VENDOR WHITE PAPER) March 2008 - (Free Research) To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Engaging B2B Customers with an Online Community - a VMware Case Study by Jive Software     (WEBINAR) May 2008 - (Free Research) Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware’s thriving B2B user community.   VIEW ABSTRACT | GO TO WEBINAR IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.   VIEW ABSTRACT | GO TO WEBINAR How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Steps for Implementing Comprehensive Support Management by EnterpriseWizard Inc.     (WEBINAR) July 2008 - (Free Research) This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.   VIEW ABSTRACT | GO TO WEBINAR Next-Generation OSS/BSS Challenges by Alcatel Lucent     (VENDOR WHITE PAPER) June 2008 - (Free Research) This Expert Lesson will look at service providers’ next-generation OSS/BSS challenges and opportunities, whether that means having a third-party assessment or outsourcing OSS/BSS network management.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature by Parature Inc.     (CASE STUDY) February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency   VIEW ABSTRACT | GO TO CASE STUDY Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc.     (WEBINAR) February 2008 - (Free Research) Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature.   VIEW ABSTRACT | GO TO WEBINAR Using Strategic Surveys to Accelerate the Customer Feedback Process by Parature Inc.     (CASE STUDY) February 2008 - (Free Research) The Weather Channel's use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used.   VIEW ABSTRACT | GO TO CASE STUDY Providing Personalized Support for Multiple User Groups by Parature Inc.     (CASE STUDY) February 2008 - (Free Research) By implementing a system like Parature, Micronas has taken their support up a notch.   VIEW ABSTRACT | GO TO CASE STUDY FAU’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature by Parature Inc.     (CASE STUDY) February 2008 - (Free Research) Using Parature's support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU's technical support team.   VIEW ABSTRACT | GO TO CASE STUDY The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Using Web-based Support Tools to Improve Customer Service by CRMindustry.com (E-mail this Company)     (VENDOR WHITE PAPER) June 2007 - (Free Research) The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com (E-mail this Company)     (VENDOR WHITE PAPER) March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Role of Web-Based Self-Service in the Support Organization by CRMindustry.com (E-mail this Company)     (ARTICLE) October 2005 - (Free Research) Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. It’s not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.   VIEW ABSTRACT | GO TO ARTICLE 2005 Trends & Directions in Web-Based Support by CRMindustry.com (E-mail this Company)     (VENDOR WHITE PAPER) June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 34 | Next Page

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